Life support services

Supporting your critical needs

UE is advised by electricity retailers if someone within our network is a critical care customer who needs life support equipment. Once we are notified, we register the premises as having life support equipment and will not disconnect the premises from our network, however supply can be lost in the case of a power outage.

It is important to note that registering as a critical care customer does not guarantee continuous 24 hour power supply, as unplanned power outages can occur from time to time for reasons outside our control (such as extreme weather events or traffic accidents). Unfortunately these events usually occur without prior notification, however our team members will act immediately and attempt to resolve the supply issue as soon as possible.

IMPORTANT: If you or a loved one require a life support machine, it is the responsibility of your doctor or medical adviser to clearly explain what action you should take if your life support machine stops working. If your doctor or medical adviser has not provided you with this advice, or their information is unclear, please contact them immediately. It is important to us that you understand how best to manage electricity supply issues that may affect your life support equipment.

For more information, please click here