SMS outage updates
We recognise that many customers may not have access to a
landline phone when power is unavailable, so we have established an
SMS service to inform you about major electricity outages.
The automated SMS service provides an alternative for our
customers to obtain access to outage information quickly. Customers
now have three options when seeking major outage information:
- UE website: Click here
- 24/7 faults and emergencies line: 132 099
- Automated SMS service.
Customers can use the automated SMS service by following the
- Send (SMS) the postcode of your supply address to 0447
- You will receive an automated response confirming if an outage
is current at the supply address, together with an estimated
restoration time if available.
If there are no major outages recorded for the postcode, an
automated response will advise you to call the applicable faults
and emergencies number to speak with a consultant.
If you are not located in the UE distribution area, you will
receive a message on your mobile with information on your correct
distribution area and telephone number for faults and
Tip – saving the SMS number in to your mobile phone will
provide you with a convenient way of using this service.
The Australian government, through the Department
of Immigration and Ethnic Affairs, provides a translating and
interpreting service (TIS). The interpreter service is a free
translating service for our customers who speak a language other
than English. This service is provided 24 hours/7 days a week and
is accessible from anywhere in Australia for the cost of a local
To use this service, please call 131 450.