Gas Safety

Our commitment to health and safety at Multinet is fundamental. Our public safety initiatives include active involvement in the community to capture current concerns, which are fed into our customer care programs. We implement new technology and best practice network management systems to ensure a high level of public safety.

We liaise regularly with the gas industry safety regulator and Energy Safe Victoria, to ensure we meet our legislative requirements in as a gas network manager.

Gas Safety Case

Multinet has a plan (Safety Case) setting out safety management policies and procedures relating to gas safety. Energy Safe Victoria (formerly the Office of Gas Safety) assesses the plan for approval and conducts on-going audits to ensure that Multinet complies with its provisions of its plan. A copy of Multinet's Safety Case was submitted to Energy Safe Victoria (then the Office of Gas Safety). The following document is a summary of Multinet's current Gas Safety Case.

Summary of Multinet's Safety Case (40 Kb, PDF, 6 Pages)

Further information about Gas Safety is available on the Energy Safe Victoria website

Dial Before You Dig

It is important for anyone who is going to do any excavation work on a property to Dial Before You Dig.

Dialling 1100 Before You Dig is the most efficient way to obtain information on underground networks at your excavation site. Dial Before You Dig is a national referral service for anyone wanting to know the location of underground networks (including gas pipes) at a proposed excavation site. Neglecting to dial 1100 before excavating can lead to costly disruption to essential services, and injury or death to workers and the general public. It can also lead to heavy financial penalties. More information on Dial Before You Dig can be found on their website at http://www.dialbeforeyoudig.com.au/

For more information on the location of underground pipes and cables, simply dial 1100 or fax the Dial Before You Dig service on 1300 652 077. Alternatively, you can simply request plans through their website www.dialbeforeyoudig.com.au. This should be done two clear working days before work is due to commence. Dial Before You Dig is a free service, however a call cost may be charged and some asset owners reserve the right to make a modest charge for some plans.

More information on Dial Before You Dig can be found on their website at http://www.dialbeforeyoudig.com.au/

Gas Leaks

If there is a gas leak in the house, turn off all gas appliances including pilot lights and the gas supply at the gas meter. Most meters are mounted at the front or side of the house. Keep people clear of the area and ensure there is no risk of ignition (for instance, someone smoking, or electrical appliance in the near vicinity).

Who do you contact?

If you have a gas leak, call your current gas retailer immediately.

If you smell gas in the street or on your property before or including the meter, you should call your natural gas distribution company to locate and repair the leak. The number is located on your gas bill under Emergencies or Faults.

If however, if you believe the leak to be after the meter on a section of pipe work connecting your appliances, or on the appliance itself, you can contact any licensed gasfitter to rectify the problem. Remember, any person undertaking work involving gas must be appropriately licensed.