A move to provide immediate bill relief across three states to small businesses and households
struggling to pay electricity and gas bills as a result of the COVID-19 pandemic, has been welcomed by
one of the country’s largest energy infrastructure businesses.
Multinet Gas Networks (MGN) and Australian Gas Networks (AGN), part of the Australian Gas
Infrastructure Group (AGIG) which supplies over 2 million customers across Australia, said today the
measures would help soften the blow for customers being stressed by indefinite business uncertainty
and loss of household income related to COVID-19.
MGN and AGN, as part of AGIG, have been working closely with the energy bodies and stakeholders in
implementing this relief package.
AGIG’s Chief Executive Officer, Mr Ben Wilson, said today the challenging virus-related hardships were
not selective in who was impacted.
“This makes it critical that Australia’s energy supply chain provides support to energy retailers to
deliver specific bill relief to these key customer sectors to enable them to survive this crisis and
emerge as part of the future post-virus economy and community,” Mr Wilson said.
“Small business are not only the backbone of Australia’s economy but fuel the household spend at a
“These two sectors particularly are suffering enormously already because of virus impacts with the
situation exacerbated by uncertainty over how long the impacts will last.
“Within this environment, Australia’s whole energy supply chain has a role and responsibility to step up
and ensure some easing in energy bill payments.”
A suite of energy networks across the three states has agreed that for small businesses that are
mothballed, electricity and gas network charges will not be applied from the start of April to the end of
June 2020, if their consumption is less than a quarter what it was in 2019.
The package also includes deferral and rebating measures for households suffering energy bill
hardship and will be administered through energy retailers.
Australian Gas Infrastructure Group (AGIG) formed in May 2017 with the coming together of three
businesses – Australian Gas Networks (AGN), Multinet Gas Networks (MGN) and Dampier to Bunbury
Pipeline (DBP). AGIG owns and operates one of Australia’s largest gas infrastructure businesses with2
operations across every mainland state and the Northern Territory supplying over 2 million customers.
Operations include 40,000km of gas distribution and transmission pipelines, 60 petajoules of gas
storage capacity, gas processing facilities and remote power generation.
AGIG’s vision is to be the leading gas infrastructure business in Australia – by delivering for customers,
being a good employer, and being sustainably cost efficient.
For further information contact
Andrew Staniford, Chief Customer Officer, AGIG, T (08) 8418 1125 M (0438) 897 174