Creating the Intelligent Utility

We are focused on our immediate business priorities of building our reputation with all stakeholders, completing a smooth progression to a better service model, managing our risks and ensuring fair returns to investors.

Together we are working hard to satisfy our customers, build a business that returns value to shareholders, and is respected by government and regulators as a quality, efficient operator.

We’re thinking about what our customers will want from energy in five, 10, 20 or 50 years from now. As The Intelligent Utility we will give our customers access to the best technology and the most advanced network, with a priority on efficiency and on building our reputation by meeting current and future requirements.

Our customers and stakeholders have high expectations about the level of service we provide, the focus we have on distributing safe and reliable energy, the value we deliver for them and how we respond to their needs, individually and as a community.

These expectations are reflected in our values – safety, accountability, collaboration, communication, empowerment and respect – which guide us in everything we do.


We seek to achieve zero harm


We deliver on our promises


We work at working together


We take the time to connect


We grow others to success


We act with integrity

Service Boundary

MG distributes natural gas to over 687,000 customers throughout Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland. Our network (164 kilometres of transmission pressure pipelines and 9,866 kilometres of distribution mains) transports gas from the high-pressure transmission network operated by APA GasNet to residential, commercial and industrial customers.

An overview of the Victorian gas industry

The Victorian gas supply chain starts with the exploration and production of natural gas by producers. Once produced, gas is transported at high pressure through transmission pipelines, with pressure reduced before it enters local distribution networks.

Distribution companies such as MG deliver gas from the transmission network, through a network of lower pressure, smaller diameter, pipelines to customers.

Gas is purchased from producers by retailers, who on sell it to industrial, commercial and residential customers. The primary relationship between a customer and the gas network is managed by the retailer; these are the businesses that send and manage gas bills. Customers can choose which retailer they wish to work with – a number of different gas retailers operate in each geographic area.