How much is the rebate?
Subject to Terms and Conditions, existing homes that connect natural gas heating can take advantage of a $500 rebate for installing natural gas heating (replacement heaters are excluded from this offer). Eligible appliances include natural gas flued room heaters (e.g. gas log fire, wall furnace, space heater), natural gas ducted heating or natural gas hydronic heating. If a home already has a form of gas heating, or if multiple heating appliances are being installed, a lesser rebate of $100 may apply instead.
In addition to the $500 heating rebate: if you connect your home to natural gas for the first time, a once-off new connection bonus of $500 also applies. To find out more, phone 1300 001 001 (Option 7). Full eligibility criteria for this bonus is explained in our Terms and Conditions.
Who is eligible for this promotion?
Rebates are available to existing home customers in the Multinet Gas Networks (MGN) area, in Victoria. For a list of eligible postcodes, check out this list.
Do rebates apply to customers building a new home?
At this time, rebates do not apply to appliances installed as part of a new build project. However, customers may claim rebates if they install additional gas appliances after handover, once the home has been lived in for 4 weeks or more. Appliances such as gas heating and outdoor appliances (e.g. outdoor patio heating) are typical examples of appliances installed after handover. Contact us for more information, phone 1300 001 001 (Option 7).
Do rebates apply for replacement heaters?
Rebates do not apply when a natural gas heater is being replaced, however some exceptions for long-term defunct appliances apply. Contact our Natural Gas Rebate Team on 1300 001 001 (Option 7) for more information.
How long will the $500 heating rebate be available?
The promotion period varies depending on the gas connection type.
1. If a property has had a gas meter connected for more than 6 months (or if it is re-connecting to natural gas), it will be categorised as an ’Existing Service’ connection type. The $500 heating promotion period for Existing Service customers is 1 April 2022 to 31 July 2022. For appliances purchased by 31 July 2022, a two month grace period to accommodate installation and cashback application will apply. An off-season heating rebate of $100 will then be offered until 31 December 2022. Eligible heating appliances purchased from 1 August 2022 and 31 December 2022 will also be offered the $100 off-season heating rebate.
2. If an established dwelling connects to natural gas for the first time, it will be categorised as a ‘New Connection’ for 6 months from the meter installation date. The $500 heating promotion period for New Connection customers is 1 April 2022 to 31 December 2022. For appliances purchased between 1 November 2022 and 31 December 2022, a two month grace period to accommodate installation and cashback application will apply.
Claiming deadlines apply. Installations outside of the current promotion period are ineligible. See our Terms and Conditions for more information.
What’s the process to claim a rebate?
There are two ways customers can access rebates.
1. When seeking quotes, you may be offered a rebate through the shop or tradesperson installing the appliance as a “rebate” (i.e. discount from price). The rebate should be itemised on your installation invoice. If this is the case, no further action is required by you. You receive an upfront discount, and your installer seeks reimbursement from MGN afterwards – simple!
2. If you choose an installer who hasn’t offered a rebate discount, you can claim your rebate as a “cashback” after your appliance has been installed. You will need to provide a copy of the Gas Compliance Certificate and invoice/s for supply and installation of your appliance as part of the application. When you’re ready to lodge a claim direct to us, simply go to our cashback website.
Need to get in touch with a gas installer? We have a handy list of rebate partners around the Multinet area you can contact - or alternatively, you find a gasfitter through Master Plumbers Victoria.