Find out information or submit a claim below
Gas fault claims
In the rare occurrence of damage to property as a result of a gas fault, you have a choice to either:
a) Lodge a claim with us and we will follow the appropriate guidelines.
b)Lodge a claim with your insurer.
To claim with us, you are welcome to submit a claim form by mail or using the online form below. If you lodge a claim with your insurance agent and require written confirmation of the details of the incident, please send your request using the form below, in writing to us by facsimile on 03 8846 9999 or via post at:
PO Box 449
Mount Waverley VIC 3149
Our services are regulated by gas codes, government acts and regulations. If you wish to lodge a claim with us for property damaged by an gas incident, we ask you to complete a Customer claim form.
If your claim meets the appropriate gas code regulations, we will compensate you, and if it is deemed you are not entitled to the full compensation, we will consider your claim in accordance with any other applicable law.
It is important to note that we will compensate applicable claims on the basis of reasonable repair costs or fair market value for replacement. As we are not an insurance agent, we do not provide compensation on a new-for-old basis.
To lodge a claim you can download the Customer Claim Form from our Document Centre.