Customer Satisfaction Survey

Have you been contacted about your recent experience with us?

Each month we undertake research with our customers to better understand their experience with us when delivering our services. This is important research that we use to identify things that are going well, and things that need improvement. The insights gleaned are then used to inform the design of strategies and initiatives to improve the experience that customers have with us. Our scores and progress are reported to the MGN Executive Team and Board every month.

Since 2018 we have been working with CSBA, an independent Australian based research company, to conduct this research. The team at CSBA are responsible for gathering the feedback from our customers and reporting it back to us. CSBA then benchmarks our performance against other network businesses in Australia who are also measuring customer satisfaction. CSBA undertakes this research in accordance with the terms of their Privacy Collection Statement.

Surveys are conducted by telephone and SMS, and your participation is optional. You can opt-out of the program at any time.

During the survey, you will be asked if you responses to remain anonymous or not. If you choose to remain anonymous, any personal and identifying information will be removed from the data prior to analysis (and CSBA will not share this information with us). If you choose to be identifiable, your information will be shared but only be internally and for the purposes of improving how we deliver our services (e.g., shape our strategies and improvement initiatives). We will not share any responses provided with any external organisations nor are responses used for the purposes of marketing.

If you have any questions about this research, please contact the team at CSBA via:

Email: mgn_survey@csba.com.au

Phone (during business hours): +61 3 9605 4900

You can also directly contact us at MGN:

Email: customercare@agig.com.au

Phone: 1300 887 501 MGN