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Connection Process
Whether you’re making the move to natural gas for your new home or an existing home, we are here to help make the connection process easy.
An update to charges for Service Connection Requests will be implemented for any orders received from 01 January 2026. Information of these charges will be available here.
These charges cover the materials, operational and administrative costs associated with the installation of gas services, in line with the regulatory requirements outlined in the Victorian Gas Distribution Code of Practice which came into effect 01 January 2025.
Final charges to customers may differ by retailer. Impacted customers should contact retailers to confirm final connection charges.
Customer Rights and Obligations
Under the newly revised Victorian Gas Distribution Code, both the Distributor and the Customer have rights and obligations associated with the provision of services including Connections, Disconnections, Alterations and provision of Gas Supply. For your Rights and Obligations, refer to the below fact Sheet.
Customer Rights & Obligations Connections, Augmentation & Interruption
The three gas Vic distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks have been working together (following on from our Site Readiness Guidelines) to improve the new gas connection process in Vic to make it simpler, clearer, consistent and more efficient for all our customers. For more details, click here.
Your gas connection is safe, secure, and here to stay.
The Victorian Government has announced that from 1 January 2024, all new dwellings seeking planning permits will be required to be all-electric.
Consequently, new homes, residential subdivisions and apartment buildings that need planning permits for construction will no longer be allowed to connect to the gas network.
PRIORITY SERVICES
Learn moreFind out about our Priority Services for VIC customers
NATURAL GAS APPLIANCES
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