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Multinet Gas Networks Abolishment / Disconnection Requests

If you are considering a gas disconnection or abolishment with Multinet Gas Networks (MGN), please review the information below. This page explains eligibility, the process, and required documentation.

If you are the current gas customer (i.e. you have a gas account), you must contact your retailer to arrange a disconnection or abolishment. Requests from current gas customers are typically managed through retailers and we will generally not process these requests directly.

Requesting a disconnection or abolishment directly from us is only available in limited circumstances where:

  • There is no active gas retailer account for the property; or
  • The person making the request is not the current gas customer (for example, the property owner where a previous tenant held the gas account).

In these situations, you may be able to request a disconnection or abolishment directly from us, subject to eligibility requirements and supporting documentation.

Temporary disconnections must be arranged through your gas retailer if you have an active retailer account.

This process reflects current Victorian regulatory requirements, the applicable Victorian Ministry Order and industry arrangements.

What is the difference between a disconnection and abolishment?

Disconnection
Is the temporary closing of a connection to prevent the withdrawal of gas at the distribution delivery point by:
A. the use of locks or plugs at a metering installation
B. removal of the meter at a metering installation (without removing the service pipe)

Abolishment
Is the permanent removal of a connection by:
A. cutting and capping of the service within the street and removal of all above ground assets (including the meter)
B. by removing a meter and disconnecting the service line to prevent the withdrawal of gas at the delivery point.

Your first step is to contact your Retailer to discuss which option is suitable for your needs.

Who can request this service?


You may request an abolishment or disconnection of your gas connection directly through Multinet Gas Networks if you meet the following criteria:
  • Have a gas connection within the MGN network;
  • The property is vacant; or
  • The property owner is not the current gas customer for the connection.
You can verify if your property is within the network using the Multinet Gas Networks - Is Gas Available on the MGN website
Who can request this service?
Requests will be assessed against eligibility requirements and processed only where all conditions are met.

If you are the current gas customer, you should contact your gas retailer to arrange a disconnection or abolishment. Requests from current gas customers are managed through retailers, and we will generally not process these requests directly.

By submitting a request, you confirm that you are authorised to act in relation to the property.

Important information before you submit a request


Before contacting us, please ensure you have:
  • The property address
  • Your contact details
  • Confirmation of your relationship with the property.
You may also be asked to confirm:
  • The property’s occupancy status
  • Whether any occupant has a gas life-support requirement.
If a gas life-support requirement is recorded for the property, the request cannot proceed until the life-support status is updated through the customer’s gas retailer.
Important information before you submit a request

Documents you may be required to provide


Documentation requirements vary depending on your relationship to the property and the type of request being made. We require sufficient information and supporting documentation to assess your eligibility and process your request.

Supporting documents may include:
  • Certificate of title
  • Written authority from the property owner (if you are acting as an authorised representative)
  • Proof that the property is vacant, such as:
    • a building permit or order;
    • an occupancy permit; or
    • an emergency order; or
  • Other information that demonstrates the property is vacant
  • A statutory declaration, where applicable
If a statutory declaration is provided as evidence that the property is vacant, it should include sufficient information to demonstrate the property’s vacancy. This may include:
  • the property address;
  • confirmation of your relationship to the property and, where applicable, your authority to act on behalf of the registered proprietor;
  • confirmation that the property is vacant, including details supporting that statement;
  • whether the request is for an abolishment or temporary disconnection; and
  • any other information relevant to demonstrating that the property is vacant and assisting us to assess the request.
  • If you choose to provide a statutory declaration as evidence that the property is vacant, you may wish to refer to the Victorian Government's guidance on statutory declarations, including information about how to prepare and witness a statutory declaration and access to statutory declaration templates
Supporting documents may also include any additional written confirmations, consents, or supporting documents required to meet regulatory or operational requirements.

For temporary disconnections, you may also be required to provide information demonstrating the property will remain eligible for future reconnection (for example, a building permit).

Requests cannot be processed until all required information and supporting documentation is provided.
Documents you may be required to provide

How to lodge an abolishment or disconnection?


If you have an active gas retailer account, please contact your retailer to arrange an abolishment or disconnection. If you do not have an active gas retailer account, please lodge an Abolishment and Disconnection Request. For more information on this process contact us: Our team will:
  • Confirm eligibility
  • Capture request details
  • Advise on required documents
  • Progress your request for assessment.
How to lodge an abolishment or disconnection?

What happens next?


Abolishment and disconnection services may incur fees, depending on the nature of the work. These will be confirmed during assessment.

Once submitted:
  • Your request will be reviewed and validated.
  • You may be contacted if additional information.
  • Once documents are approved, an invoice will be issued.
  • After payment, the request will be progressed for processing.
For current fee information, please refer to the relevant ancillary charges. The final charges will depend on the specific works required at your property.

For example:
  • Abolishment may involve a combination of meter removal (METREM) and service line disconnection(SERABL).
  • Temporary disconnection may involve a combination of meter removal ((METREM)) and installation of a service plug(METPLG).
We aim to complete your request within 20 business days from receipt of all required documents and payment (if applicable). You will be notified once work is complete.


Safety and access requirements

All work on gas infrastructure must be carried out by authorised personnel. Customers and contractors must not attempt to remove or modify gas infrastructure. Safe and clear access to the gas meter and service connection must be provided when work is undertaken.

Privacy Notice

When you request a disconnection or abolishment, Multinet Gas Networks will collect and use your personal information (such as your contact details, property information, and supporting documentation) to assess and process your request, confirm eligibility, and manage follow-up actions.

If you do not provide the requested information, we will be unable to process your request. We may disclose your information to contractors or service providers involved in delivering these services.

For more information, refer to the Multinet Gas Networks - Privacy Policy.

Rights and Obligations for the Information of Customers

Under the Victorian Gas Distribution Code, both the distributor and customer have rights and obligations related to services including connections, disconnections, alterations and gas supply. For more information, refer to the Customer Rights & Obligations – Disconnections, Abolishments & Reconnections fact sheet.

Customer Rights & Obligations Disconnections, Abolishments & Reconnections Fact Sheet.

The Victorian gas distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks – are working together to improve the gas connection process to make it simpler, clearer, consistent and more efficient. For more information, refer to the relevant information online.

For details on how we manage regulatory obligations, see our Regulatory Information.