Multinet Gas Networks Abolishment / Disconnection Requests
If you are considering a gas disconnection or abolishment with Multinet Gas Networks (MGN), please review the information below. This page explains eligibility, the process, and required documentation.
If you are the current gas customer (i.e. you have a gas account), you must contact your retailer to arrange a disconnection or abolishment. Requests from current gas customers are typically managed through retailers and we will generally not process these requests directly.
Requesting a disconnection or abolishment directly from us is only available in limited circumstances where:
- There is no active gas retailer account for the property; or
- The person making the request is not the current gas customer (for example, the property owner where a previous tenant held the gas account).
In these situations, you may be able to request a disconnection or abolishment directly from us, subject to eligibility requirements and supporting documentation.
Temporary disconnections must be arranged through your gas retailer.
This process reflects current Victorian regulatory and industry arrangements.
What is the difference between a disconnection and abolishment?
Disconnection
The temporary closure of a gas connection where gas is not required for a short period of time, (for example, during short-term renovations or when a property is vacant). Gas infrastructure generally remains in place, allowing supply to be reconnected in the future.
Abolishment
The permanent removal of a gas connection, used when gas will no longer be required at the property. In most cases, customers who abolish their gas connection do not reconnect gas. However, if gas supply is needed again, a new connection request must be submitted (subject to regulatory requirements) and may incur additional costs and works.
Who can request this service?
You may request an abolishment or disconnection of your gas connection directly through Multinet Gas if you meet the following criteria:
- Have a gas connection within the MGN network;
- The property is vacant; or
- The property owner is not the current gas customer for the connection.
Important information before you contact us
Before contacting us, please ensure you have:
- The property address
- Your contact details
- Confirmation of your relationship with the property.
- The property’s occupancy status
- Whether any occupant has a gas life-support requirement.
Documents you will be required to provide
Documentation requirements will vary depending on your relationship to the property and request type. These documents required to assess eligibility and process your request. Supporting documents may include:
- Certificate of title
- • Written authority from the property owner (if you are acting as an authorised representative)
- Proof of vacancy, such as:
- Building permit or order;
- Occupancy permit; or
- Emergency order
- Any additional written confirmations, consents, or supporting documents required to meet regulatory obligations.
Requests cannot be processed until all required documentation is provided.
How to lodge an abolishment or disconnection?
If you have an active gas retailer account, please contact your retailer to arrange an abolishment or disconnection. If you do not have an active gas retailer account, please contact our team:
- Phone: 1300 887 501 (MGN Service Desk)
- Business hours: Monday to Friday, 8:00 am to 5:00 pm.
- Closed on National Public Holidays.
- Confirm eligibility
- Capture request details
- Advise on required documents
- Progress your request for assessment.
What happens next?
Abolishment and disconnection services may incur fees, depending on the nature of the work. These will be confirmed during assessment. Once submitted:
- Your request will be reviewed and validated.
- You may be contacted if additional information.
- Once documents are approved, an invoice will be issued.
- After payment, the request will be progressed for processing.
Safety and access requirements
All work on gas infrastructure must be carried out by authorised personnel. Customers and contractors must not attempt to remove or modify gas infrastructure. Safe and clear access to the gas meter and service connection must be provided when work is undertaken.Privacy Notice
When you request a disconnection or abolishment, Multinet Gas will collect and use your personal information (such as your contact details, property information, and supporting documentation) to assess and process your request, confirm eligibility, and manage follow-up actions.
If you do not provide the requested information, we will be unable to process your request. We may disclose your information to contractors or service providers involved in delivering these services.
For more information, refer to the Multinet Gas Networks - Privacy Policy.
Rights and Obligations for the Information of Customers
Under the Victorian Gas Distribution Code, both the distributor and customer have rights and obligations related to services including connections, disconnections, alterations and gas supply. For more information, refer to the Customer Rights & Obligations – Disconnections, Abolishments & Reconnections fact sheet.
Customer Rights & Obligations Disconnections, Abolishments & Reconnections Fact Sheet.
The Victorian gas distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks – are working together to improve the gas connection process to make it simpler, clearer, consistent and more efficient. For more information, refer to the relevant information online.