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Abolishment and Disconnection Request Form

For any questions or assistance with the form below, contact our Customer Service Team on 1300 887 501(between 8am to 5pm AEST, Monday to Friday).

If you require information in languages other than English, please call the Translating and Interpreter Service (TIS) National on 131450.

Please note:
You must not submit more than 10 abolishment requests in any calendar week without Multinet Gas Networks (MGN) prior written agreement. If you anticipate submitting more than 10 requests, please contact MGN at abolishments@agig.com.au, so an appropriate submission and processing schedule can be agreed.

Gas Disconnection / Abolishment Request Form

Thanks for contacting Multinet Gas Networks

Thank you for submitting your abolishment/temporary disconnection request. A member of our Customer Care team will review your submission and contact you if any further information is required.

If you have any questions in the meantime, please contact our Customer Care team on 1300 887 501 (Monday–Friday, 8 am–5 pm) or email mgservicedesk@agig.com.au.

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Initial details

You can verify if your property is within the network using the MGN - Is-Gas Available

For commercial sites, requests are managed separately. Please send your request to mgnstakeholderrelations@agig.com.au and our team will assist you.

A gas life support customer is someone who relies on essential medical equipment that requires a gas supply.

For safety reasons, we cannot process a gas abolishment request while a gas life support registration is active for this property.

Please contact your gas retailer to confirm that the gas life support registration has been removed before submitting this request.

If there has never been a gas retailer account or a registered gas life support customer at this property, please return to the previous question and select the option that best applies to your circumstances.

You will need to contact your gas retailer to arrange this request.

If you're unsure who your retailer is, check your gas bill or visit the Victorian Government's list of energy retailers.

If there is no gas meter at the property, we may need to confirm the connection status before processing your request. Please email MGN Stakeholder Relations at mgnstakeholderrelations@agig.com.au and include the property address.

Abolishment is the permanent removal of a gas connection and is appropriate where gas will no longer be required at the property.

In most cases, customers who choose abolishment do not reconnect to gas in the future. If gas supply is required again, a new gas connection application may need to be submitted, subject to regulatory requirements, approvals and applicable charges.

Victorian customers: From 1 January 2027, restrictions on new gas connections may apply under Victorian Government regulations. Please consider this before selecting abolishment.

Disconnection is the temporary closure of a gas connection where gas is not required for a period of time, such as during renovations or while a property is vacant.

The gas infrastructure generally remains in place, allowing the gas supply to be reconnected in the future

Disconnection does not remove the gas service pipe from the property. Gas may still be present within the service pipe, which can pose a safety risk if the pipe is disturbed (for example, during excavation works).

Any future reconnection must be arranged through your gas retailer.

If you are permanently removing gas and switching to electricity, select Abolishment.

Privacy Collection Notice

Multinet Gas collects personal information for the purpose of assessing, processing and administering your request for a gas disconnection or abolishment. If you do not provide the requested information, we may be unable to assess or process your application. We may disclose your personal information to contractors, service providers and other parties who assist us in delivering these services. Further information about how we handle personal information is available in our Privacy Policy.

Multinet gas - Privacy Policy

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Requestor details

Enter an email address in the format name@example.com
Enter 8-10 digit Australian phone number.
Enter the first 10 digits of your MIRN starting with 53, usually found on your gas bill or on the physical meter.
The gas meter number consists of 4 or 5 digits followed by 2 letters (for example, 1234AB or 56789XY). You can find it on your gas bill or on the gas meter.

Property details

Additional details

To upload multiple files, select all required files at the same time. In the file window, hold Ctrl (Windows) or Command ⌘ (Mac) while selecting each file, then select Open.

Please upload the following documents:

  • Certificate of title (a legal document from the Victorian government, proving ownership of a property).
  • Proof of vacancy (eg. building permit, occupancy permit, or emergency order)

Please upload: Certificate of title (a legal document from the Victorian government, proving ownership of a property).

Please upload the following documents:

  • Certificate of title (a legal document from the Victorian government, proving ownership of a property).
  • Proof of vacancy (eg. building permit, occupancy permit, or emergency order).
  • Homeowner authorisation form (please download the below document, fill it in, and re-upload into the file upload).
  • Download Homeowner authorisation form.

If a statutory declaration is provided as evidence that the property is vacant, it should include sufficient information to demonstrate the property's vacancy. This may include:

  • the property address.

  • confirmation of your relationship to the property and, where applicable, your authority to act on behalf of the registered proprietor;

  • confirmation that the property is vacant, including details supporting that statement;

  • whether the request is for an abolishment or temporary disconnection; and

  • any other information relevant to demonstrating that the property is vacant and assisting us to assess the request;

If you choose to provide a statutory declaration as evidence that the property is vacant, you may wish to refer to the Victorian Government's guidance on statutory declarations, including information about how to prepare and witness a statutory declaration and access to statutory declaration templates: Statutory declarations | Department of Justice and Community Safety Victoria

Billing address

Complete this section only if the billing address differs from the property address.

Terms and conditions

By submitting this application, you confirm that:

  • The information provided is true, accurate and complete.
  • You are the property owner or are otherwise authorised to submit this request on behalf of the property owner.
  • Where you are acting on behalf of another person, you have obtained all necessary permissions and consents, including any required consent to provide personal information.
  • You have read and understood the eligibility requirements published on the Multinet Gas website.
  • You understand that submitting this application does not guarantee approval of your request.
  • Multinet Gas may request additional information or documentation where reasonably required to assess your application.
  • Applications will be assessed against applicable eligibility requirements and supporting documentation requirements.
  • Multinet Gas may decline applications that do not meet those requirements.
  • Any timeframes published or provided are indicative only and may vary depending on operational, safety, regulatory, access or payment requirements.
  • Where charges apply, Multinet Gas will issue an invoice and payment must be received before the requested works are scheduled or undertaken.
  • Multinet Gas is not responsible for delays arising from incomplete applications, non-payment of applicable charges, inability to obtain property access, safety concerns, regulatory requirements, emergency network activities or circumstances outside its reasonable control.
  • You, as the applicant, indemnify and must keep indemnified Multinet Gas, its related entities, contractors, officers, employees and agents from and against any loss, liability, damage, claim, action, proceeding, cost or expense suffered or incurred arising out of or in connection with:

    a. any information provided by the you being inaccurate, incomplete or misleading;

    b. you not having the authority to submit the application or request the works; or

    c. Multinet Gas acting on the application or information provided by you,

    except to the extent caused by the negligence, wilful misconduct or breach of law by Multinet Gas or its contractors.

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We collect your personal information to respond to your enquiry and may disclose it to service providers. For more information visit our Privacy Policy.

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