Contact us
Multinet Gas is committed to delivering a safe and reliable gas supply to our customers. We aim provide the highest level of customer service and welcome your feedback.
Need to talk to someone?
Gas Faults and Emergency
If you experience any gas faults or emergencies, call our 24 hour service line: 132 691
For police, fire and ambulance services call: 000
Customer Enquiries
Monday – Friday between 8am and 5pm
1300 887 501
Corporate Enquiries
03 8846 9900
Customer Complaint Procedure
To view our customer complaints procedures, please click here
Get In Touch
If you ever find the service we provide is less than satisfactory, you can lodge a customer complaint by contacting us on 1300 887 501 or by filling in the form below. We view each customer complaint as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction. This form can also be used for compliments and enquiries.
[Please do not use this Feedback page to report faults or emergencies or if you are reporting a gas smell. For Faults and Emergencies please contact 132 691 (24 hours) directly]
If you require information in languages other than English, please call the Translating and Interpreter Service (TIS) National on 131450.
If you would like to submit a claim, please click here.
Leak 132 691
Fault 132 691
General 1300 887 501