Contact Us

Multinet Gas is committed to delivering a safe and reliable gas supply to our customers. We aim provide the highest level of customer service and welcome your feedback.

Our Faults and Emergency Response Services has not been impacted. If you experience any gas faults or emergencies, call our 24 hour service line: 132 691.
We are aware that some customers may be experiencing network congestion with telecommunication provides, we encourage all customers to continue to try to contact our 24 hour service line: 132 691 to report your fault or emergency.

We understand that at times customers may experience a delay when phoning our Customer Enquires centre on 1300 887 501,
Please consider emailing your query to as these enquiries are being responded in a timely manner during business hours.

We’re still here to help and we hope this alternative means of enquiry will assist.


Gas Faults and Emergencies

If you experience any gas faults or emergencies, call our 24 hour service line:
132 691

For police, fire and ambulance services call:

For further information about what to do in an emergency, click here.


Customer & Corporate Enquiries

Send us an email at or use our enquiry and feedback form here.

Customer Enquiries
Monday – Friday between 8am and 5pm
1300 887 501

Corporate Enquiries
03 8846 9900

Media enquiries


Feedback & Complaints

Use our online form to provide feedback, submit a complaint or ask a question.